Program Reporting
The John Deere Digital Program is supported by the John Deere Customer Engagement Check Tool to provide dealers with advanced reporting to improve store processes and performance.
Some of the metrics reported include:
Digital Health Check
• Dealer Total Score (by Section)
• Individual Results for each Criteria Reviewed
- Website
- Google Search
- Social Media
- Google Business Profile
- Reputation Management
• Regional Benchmarking
Customer Engagement Check
• Dealer Total Score
• Response Time (Phone and Email)
• Dealer Email Response Content
• Phone Call Received in Less Than 1hr
• More than 1 Voicemail Left
• Dealer Email Screenshots
• Dealer Phone Call Recordings